Booking Terms & Conditions

dwell East End Adelaide – Booking Terms and Conditions

Your room will not be held for you until a holding deposit equivalent to 1 week’s rent is paid during the submission of the tenancy application. The holding deposit will be transferred to the first 1 week’s rent when you have entered into a tenancy agreement with us. The bank account details for the funds transfer will be emailed to you once you have successfully completed an online application.

In the 48 hours from the time this application is received by us, you can withdraw your application and obtain a refund of the holding deposit, less an administrative fee of $50.

After the 48 hours, the holding deposit will not be refunded, with the exception of first-year students who did not secure a visa or a university offer*. If a tenancy agreement is not entered into within 7 days, unless agreed by us, your room will not be held for you.

To withdraw an application, you will need to submit your intention to withdraw in writing to us at StayEastEnd@dwellstudent.com.au.

*Relevant supporting documents must be submitted. Other terms and conditions may apply. For more details, please refer to our FAQ.

Booking Cancellations

Dwell reserves the right to recover reasonable costs (including but not limited to cleaning, advertising, administration costs and loss of rent) for agreement cancellation and early termination from the holding deposit or bond payments until a replacement tenant is found.

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